Refund & Returns policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in their original condition, not worn, torn, snagged, stained, or damaged in any way. All tags must be attached to the garments. Otherwise, the goods will not be returned. Therefore, measure the goods from the "Anikina" store at the time of receipt of the goods at the DHL pick-up points. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at grmail@inbox.ru. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return costs are the responsibility of the customer. We offer free exchanges! 

You can always contact us for any return question at grmail@inbox.ru.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have. Please advise the reason for the exchange (fit, defective, etc).  Once we receive your return swimwear, we will process your new swimwear request.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Place the information inside the return package along with the swimsuit.

Send parcels for return and exchange through the DHL service at:
21 Kremlevskaya St, Kazan, TA, 420097, Russia
Email address: grmail@inbox.ru
Phone: +7 800 511-65-64
 

Customer Service:
AnikinA 

21 Kremlevskaya St, Kazan, TA, 420097, Russia